Last Updated: August 2, 2026
We want customers to understand the return process before making a purchase. Please review this policy carefully.
1. Return Period
Eligible products may be returned within 30 calendar days after confirmed delivery.
A return request must be submitted within the 30-day period. Products sent after the return period may be refused.
2. Return Eligibility
To qualify for a return, a product must generally be:
- Unused and uninstalled;
- In its original condition;
- Complete with accessories, manuals, labels, and promotional items;
- In the original packaging where reasonably possible;
- Accompanied by an order number or other proof of purchase.
We may reduce or refuse a refund if a product is returned used, damaged, incomplete, altered, or materially different from its original condition, except where the condition resulted from a defect or our error.
3. Return Authorization
Before returning a product, email [email protected] and include:
- Your name;
- Order number;
- Product being returned;
- Reason for return;
- Photographs if the item is damaged, defective, or incorrect.
After reviewing the request, we will provide return instructions.
Products returned without authorization or to an address not provided in the return instructions may not be accepted.
4. Return Address
Unless different instructions are provided for your specific return, authorized returns should be sent to:
Returns Department
800 N Broadway
Los Angeles, CA 90012
United States
Please do not send a product until your return request has been approved.
5. Return Shipping Costs
Customers are generally responsible for return shipping costs when returning an unwanted product, ordering the wrong item, or changing their mind.
We will provide a prepaid return label or reimburse reasonable return shipping costs when the return is caused by:
- A defective product;
- A product damaged before delivery;
- An incorrect product sent by us;
- A material fulfillment error on our part.
Original shipping charges are non-refundable unless the return was caused by our error or applicable law requires otherwise.
We recommend using a trackable shipping service. We are not responsible for customer return packages lost before delivery to the authorized return location.
6. Non-Returnable Products
The following products are generally not eligible for return unless defective, damaged, incorrectly supplied, or otherwise required by law:
- Gift cards;
- Personalized or custom-made products;
- Products clearly marked “Final Sale” before purchase;
- Opened personal-care, hygiene, or health-related products;
- Perishable products;
- Hazardous materials or flammable products;
- Products damaged through misuse, improper assembly, unauthorized modification, or ordinary wear.
7. Damaged, Defective, or Incorrect Products
Contact us within 7 days after delivery if an order arrives damaged, defective, incomplete, or incorrect.
Provide photographs or video showing the condition of the item, packaging, shipping label, and any visible damage.
Depending on the circumstances, we may offer:
- Replacement parts;
- A replacement product;
- A partial refund;
- A full refund;
- Another remedy required by applicable law.
8. Refund Processing
After an authorized return is received, we will inspect it and notify you whether the refund has been approved.
Approved refunds will generally be issued to the original payment method within 10 business days after inspection.
Your bank, card issuer, or payment provider may require additional time to post the refund.
If more than 15 business days have passed since we confirmed approval of your refund, contact [email protected].
9. Exchanges
We do not guarantee direct exchanges.
The fastest method for obtaining a different product may be to return the eligible original product and place a new order after the return has been approved.
Defective or incorrect items may be replaced directly when inventory is available.
10. Order Cancellations
Cancellation requests should be submitted as soon as possible.
We cannot guarantee cancellation after an order has entered processing or fulfillment.
If an order has already shipped, it must be returned under this policy.
11. Refused or Unclaimed Deliveries
A refused or unclaimed package may be treated as a return after it is received and inspected.
Return-to-sender charges and original shipping costs may be deducted from the refund unless the refusal resulted from our error or applicable law requires otherwise.
12. Chargebacks
Please contact us before filing a payment dispute so that we have an opportunity to investigate and resolve the issue.
Nothing in this section limits any lawful right to dispute an unauthorized or improper charge with your payment provider.
13. Contact Information
Return and refund requests should be sent to:
Email: [email protected]
Telephone: 206-534-3807
Return Address: 800 N Broadway, Los Angeles, CA 90012, United States