Last Updated: August 2, 2026
This Shipping Policy applies to orders placed through bestwayusa.it.com and shipped to addresses in the United States.
1. Order Processing
Orders are generally processed within 1–3 business days after payment authorization.
Business days are Monday through Friday, excluding federal holidays.
Orders placed on weekends or holidays will normally begin processing on the next business day.
Processing time is separate from carrier transit time.
2. Estimated Delivery Time
After an order has been processed and shipped, standard delivery generally takes approximately 5–12 business days.
Delivery estimates are not guaranteed and may vary due to:
- Destination;
- Product availability;
- Carrier capacity;
- Weather conditions;
- Holidays;
- Natural disasters;
- Incorrect or incomplete addresses;
- Other circumstances outside our reasonable control.
Any delivery estimate displayed at checkout begins after order processing is complete.
3. Shipping Charges
Shipping charges, when applicable, are calculated or displayed during checkout before the order is submitted.
Promotional free-shipping offers may be subject to minimum purchase requirements, geographic restrictions, or other conditions displayed with the promotion.
4. Order Tracking
When tracking is available, a shipping confirmation email will be sent after the carrier receives or scans the shipment.
Tracking information may require up to 48 hours to update after the shipping confirmation is issued.
5. Shipping Addresses
Customers are responsible for providing an accurate and complete delivery address.
Please contact us immediately if an address must be corrected. We cannot guarantee an address change after fulfillment has begun.
We are not responsible for delays or losses caused by an address entered incorrectly by the customer. Additional shipping charges may apply if an order must be reshipped.
6. Shipping Delays
If we cannot ship an order within the stated or reasonably expected time, we may contact you with a revised shipping estimate.
Where required by law, you will be given the option to consent to the delay or cancel the affected order for a refund.
We will not substitute store credit for a required refund unless you expressly agree to receive store credit.
7. Split Shipments
Orders containing multiple products may arrive in separate packages or on different dates.
When an order is split into multiple shipments, separate tracking numbers may be provided.
8. Lost Packages
If tracking shows no delivery and the estimated delivery period has passed, contact us at [email protected].
We may ask you to confirm the shipping address and cooperate with a carrier investigation.
When a shipment is confirmed lost, we will provide an appropriate replacement or refund, subject to product availability and applicable law.
9. Packages Marked Delivered
If tracking shows that a package was delivered but you cannot locate it:
- Check the delivery location, mailbox, front desk, household members, and neighbors;
- Allow up to 48 hours because carriers may occasionally update tracking before final delivery;
- Contact the carrier using the tracking number;
- Contact us if the package remains missing.
We will assist with reasonable carrier inquiries but cannot guarantee reimbursement when the carrier confirms proper delivery to the address provided.
This does not limit rights available under applicable law.
10. Damaged Packages or Incorrect Items
Inspect your package promptly after delivery.
If an item arrives damaged, defective, incomplete, or different from what you ordered, contact us within 7 days of delivery.
Please include:
- Your order number;
- A description of the problem;
- Photographs of the product;
- Photographs of the packaging and shipping label.
Do not discard the product or packaging until the claim has been reviewed.
11. Refused and Undeliverable Packages
Packages returned because of an incorrect address, refusal, repeated failed delivery attempts, or failure to collect the package may be refunded after return and inspection.
Original shipping charges and reasonable return-to-sender costs may be deducted unless the return resulted from our error or applicable law requires otherwise.
12. Contact Information
Shipping questions may be sent to:
Email: [email protected]
Telephone: 206-534-3807
Address: 800 N Broadway, Los Angeles, CA 90012, United States